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CCTV's Weekly Quality Report Exposes Rapidly Growing Complaints about Whitening and Freckle Removing Products_guangzhou keyan cosmetics
CCTV's Weekly Quality Report Exposes Rapidly Growing Complaints about Whitening and Freckle Removing Products
Last year, the number of complaints about special cosmetics showed an upward trend. The damage caused to the skin by some consumers using whitening and spot lightening products has been troubling their lives.
Not long ago, the reporter met Ms. Chen from the Medical Cosmetology Department of Nanjing Maternal and Child Health Hospital, who had been troubled by facial skin problems for six months. As a young person,
She was very anxious about whether she could preserve her original appearance. She told reporters that these troubles started after using a whitening and spot lightening product.
Ms. Chen: They suggested that I buy a whitening and spot lightening essence for cleaning and moisturizing in their store. They said that my skin is a little mottled, just on the right.
Their product has the effect of lightening spots and preventing new spots from growing, and they said it was extracted from pure traditional Chinese medicine, so I was very impressed by it at that time.
After a heart attack, Ms. Chen purchased the product recommended by the merchant. After using the product for a week, Ms. Chen's face experienced severe peeling, redness, and unbearable pain.
Half a year has passed, and although Ms. Chen's facial emergency has been brought under control, her skin has become very sensitive, causing her face to turn red and itchy even when exposed to heat or cold.
The doctor stated that Ms. Chen's facial skin was damaged by external irritating products, making it difficult to completely cure.
The doctor introduced that in recent years, I have received many patients of this type every month, mostly because they are recommended to purchase on online shopping platforms or friends
Skin problems caused by the use of some so-called "whitening and freckle removing" products. And conditions like Ms. Chen's are not yet the most severe.
According to feedback from consumers and professionals, the reporter logged into the e-commerce platform and entered the keyword "whitening and freckle removal" for search, and found that there were over 4000 related products. The reporter noticed that,
The monthly sales of this nominal "Xianli Freckle Removing King Aloe Vera Whitening and Freckle Removing Cream" product sold on this platform have exceeded 300 pieces.
In the product details, it is introduced that this product belongs to special purpose cosmetics and claims to go deep into the base in three steps.
Multiple comparison images of the pre and post use effects of the product are also posted in the product details. Customer service told reporters that the user feedback of this product is very good.
But in the subsequent investigation, the reporter found that the consumer experience was not as reassuring as the merchants advertised. In the buyer's review of this product,
Consumers have reported that there are foreign objects in the received products; Some buyers also reported that after using this product for three days, their face turned red, swollen, and painful.
In response to some adverse reactions caused by consumer use, the reporter contacted customer service again, who emphasized that "freckle cream is a special cosmetic with efficacy",
Cosmetics are divided into special cosmetics and ordinary cosmetics. According to incomplete statistics, nearly 400 million people in the 1.4 billion population in China currently use cosmetics,
Last year, the number of complaints about special cosmetics showed an upward trend. The damage caused to the skin by some consumers using whitening and spot lightening products has been troubling their lives.
Not long ago, the reporter met Ms. Chen from the Medical Cosmetology Department of Nanjing Maternal and Child Health Hospital, who had been troubled by facial skin problems for six months. As a young person,
She was very anxious about whether she could preserve her original appearance. She told reporters that these troubles started after using a whitening and spot lightening product.
Ms. Chen: They suggested that I buy a whitening and spot lightening essence for cleaning and moisturizing in their store. They said that my skin is a little mottled, just on the right.
Their product has the effect of lightening spots and preventing new spots from growing, and they said it was extracted from pure traditional Chinese medicine, so I was very impressed by it at that time.
After a heart attack, Ms. Chen purchased the product recommended by the merchant. After using the product for a week, Ms. Chen's face experienced severe peeling, redness, and unbearable pain.
Half a year has passed, and although Ms. Chen's facial emergency has been brought under control, her skin has become very sensitive, causing her face to turn red and itchy even when exposed to heat or cold.
The doctor stated that Ms. Chen's facial skin was damaged by external irritating products, making it difficult to completely cure.
The doctor introduced that in recent years, I have received many patients of this type every month, mostly because they are recommended to purchase on online shopping platforms or friends
Skin problems caused by the use of some so-called "whitening and freckle removing" products. And conditions like Ms. Chen's are not yet the most severe.
According to feedback from consumers and professionals, the reporter logged into the e-commerce platform and entered the keyword "whitening and freckle removal" for search, and found that there were over 4000 related products. The reporter noticed that,
The monthly sales of this nominal "Xianli Freckle Removing King Aloe Vera Whitening and Freckle Removing Cream" product sold on this platform have exceeded 300 pieces.
In the product details, it is introduced that this product belongs to special purpose cosmetics and claims to go deep into the base in three steps.
Multiple comparison images of the pre and post use effects of the product are also posted in the product details. Customer service told reporters that the user feedback of this product is very good.
But in the subsequent investigation, the reporter found that the consumer experience was not as reassuring as the merchants advertised. In the buyer's review of this product,
Consumers have reported that there are foreign objects in the received products; Some buyers also reported that after using this product for three days, their face turned red, swollen, and painful.
In response to some adverse reactions caused by consumer use, the reporter contacted customer service again, who emphasized that "freckle cream is a special cosmetic with efficacy",
However, regarding some consumers' adverse reactions in the comments, customer service stated that these are normal reactions and there are no counter reactions
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